The Department of Transportation and other agencies hope their employees do just that. To boost employee job satisfaction, get employees excited about coming to work, and improve customer service DOT developed 10 tips for managers to build employee engagement, including:
- Put on the pedometer and “walk the halls”
- Conduct “stay” interviews
- Turn your employees into your consultant
So what is employee engagement and why is it so important?
Engaged employees are energized and productive. They perform at full potential.
When an organization reaches a critical mass of engaged employees, the teams, offices and agencies may operate efficiently and effectively. As a result, customers can receive better service.
TSA has been engaging employees since 2007 when they launched IdeaFactory. IdeaFactory is an ideation program that allows employees to suggest and promote ideas to improve their workplace and the way TSA does business.
A short video by the U.K. ‘s Wychavon District Council features interviews with engaged employees. Employees were asked “what is most important in your work environment?” Their responses:
- Working with a very good team
- Being listened to
- Making a difference