I found several interesting research reports this past week on mobile government, mobile email, digital communication, and video that I wanted to share. We want to hear from you, so please read, comment, and share.
Next Frontier for e-Government: Mobile (04/24/2012) – Mobile is the next frontier for eGov satisfaction, according to Foresee’s Q1 2012 ACSI E-Government Satisfaction Index. The survey found:
- Over half of those surveyed are currently discussing or developing a mobile-optimized site, app, or both, and
- One third have already launched mobile initiatives.
Satisfaction with federal government websites remains high, the report also found.
Teens & Online Video 05/03/2012 – Teens are the most enthusiastic users of video – shooting, sharing, streaming and chatting, according to the PEW Internet and American Life Project. Frequent texters, Internet and social media users are all more likely to video chat than others.
Best Practices in Digital Communication (04/2012) – A report by GovDelivery, Public Sector Digital Communication Management Best Practices: the Critical Role of Email provides tips and strategies culled from more than 500 state, local, federal and international government organizations.
An Email Revolution in Mobile (05/2012) – Mobile email open rates are rising quickly, with 88% of people checking their email on a mobile phone every day. If this trend continues, according to ReturnPath, these rates will overtake open rates of webmail and desktop email by the end of the year.