Mobile phones have become more than just a device to call people. People are using their phones to check social networking sites, listen to music and play games. All of these activities actually beat out time spent speaking to or texting others.
David Johnson, General Manager Devices for O2 in the UK says:
“Smartphones are now being used like a digital ‘Swiss Army Knife’, replacing possessions like watches, cameras, books and even laptops,”
On average, smartphone owners spend over 2 hours a day using their device. Among the smartphone usage and time breakdowns featured in the report:
- Browsing the Internet (25 minutes a day)
- Social networking (17 minutes)
- Listening to music (16 minutes)
- Playing games (14 minutes)
- Making calls (12 Minutes)
- Text messaging (10 minutes), and
- Other activities that the survey timed were reading books, watching videos, and taking pictures, all for a total of 128 minutes.
Smartphones have also started to replace a range of individual possessions including:
- Alarm clocks
- MP3 players
- Photo albums
- Game consoles
As people change how they consume and interact, the government is changing how we deliver services. The goal to deliver information and services wherever and whenever customers need, is set forth in the Digital Government Strategy.
Does your agency have tools that fit in with the “Swiss Army knife” theory? Share your experiences and goals.