The Partnership for Public Service published a report on how government agencies “can best use social media to deliver vital services, fulfill their mission and broaden how they engage with the American public.”
#ConnectedGov: Engaging Stakeholders in the Digital Age, presents case studies on how social media is being employed at several federal agencies and a practical guide program managers can reference as they take advantage of communications platforms and tools to support their mission.
Programs highlighted include:
- App for Teaching English (State Department)
- Internal wiki for facilitating employee collaboration (DOE)
- Use of social media to provide disaster information in real time (FEMA)
- Social media for improving health service delivery (Air Force Medical Services)
- Reporting system for monitoring influenza (CDC)
- Wiki to recruit volunteers with valuable expertise (NARA)
- Crowdsourcing strategy for engaging knowledgeable people to help solve technical challenges (NASA)
You can also join the discussion about the report on Twitter #connectedgov. For more information, the following articles highlight the conversation from #connectedgov:
Federal Computer Week: Agencies getting better at social tools
FederalNewsRadio.com: New era of social media pushes agencies toward data, away from platforms
What do you think of the myth-busters in the report, and the details about agency innovation around citizen engagement? Share your feedback and agency stories here in comments. Pose questions, too! We look forward to continuing the conversation.