Here at GSA’s Office of Citizen Services and Innovative Technologies, we want to know what we’re doing right… and what we can do better. We’re currently running a survey (open through August 27, 2013) to hear from our federal customers about your satisfaction with our digital government programs. If you’re a federal employee reading this blog, we want to hear from you!
You may have already received an invitation via email, but if you didn’t, or if you haven’t responded yet, we hope you’ll share your opinions with us. The survey takes just a few short minutes to complete. Please let us know how we’re doing, and how we can do better.
Based on the customer satisfaction measurement criteria laid out in the Digital Government Strategy, this survey measures your overall satisfaction, task completion, and likelihood to recommend/return. The results will help us establish a baseline Customer Experience Index score for our digital government programs, and identify areas where we need to improve.
Your feedback is critical to helping us improve the programs and services we offer, so please take our short survey, and thank you!