You want to give your customers quick and easy access to information and services, but you must keep privacy in mind in the ever-changing world of social media. The CIO blog tackles the issue with a new guide, Privacy Best Practices for Social Media.
Some highlights from that post:
The guide covers many privacy best practices for establishing a social media program, from pulling together an intra-agency team of experts, to establishing internal social media polices and ensuring transparency through the use of published privacy notices and documentation.
Today, social media websites like Twitter, Facebook, YouTube, Flickr, and others have become part of our daily routine, connecting us with others to get the latest news and trends or to stay up to date on our favorite topics. In government, federal agencies are leveraging social media websites to:
- Engage customers
- Understand and address issues raised by the public
- Advance operational missions
To assist agencies with leveraging these communication tools, the CIO Council has published the Privacy Best Practices for Social Media guide. These are critical tool for agencies to use as they move toward a digital, open government.
When used effectively, social media can be an incredibly powerful set of tools, precisely because they can connect agencies directly to diverse audiences and opinions.
Do you have questions or advice to share about privacy and sharing online? Add to the conversation in comments.