We were hoping for 30, but we got more than 100 user experience professionals and novices on Jan 28, 2014, for our User Experience (UX) Summit at the General Services Administration. The event was sponsored by the User Experience Community of Practice and the DigitalGov User Experience Program. Here’s what we discussed: The Paperwork Reduction …
Category Archive: Usability (UX)
user experience, usability, ux in web design and content strategy
User Experience is like a good mattress – everyone needs it, and it’s worth putting in the effort to get a good one. Despite a painfully cold morning, government User Experience (UX) professionals and newbies got together on Jan. 28, 2014, for the largest government UX gathering in years.
One of the most important jobs for an organization is to think about the entire ecosystem of their brand and what the user experience is across each channel. Whether it is through accessing information on your site through various devices, calling a help line, engaging through social media, and/or having a face-to-face conversation, there may …
Setting measurable usability goals will help your team to assess the performance of your site throughout development. Whether your assessment is at the beginning of the process, throughout iterative wireframe testing, after release, or all of the above, benchmarking and improving on task performance can only improve the usability of your site. Measuring Top Task …
I’m the kind of guy who loves tests. Not SATs, or BMI tests, but usability tests: connecting target customers with a government website and watching how they interact with it. Our First Fridays Usability Program has taught dozens of agencies how to conduct these vital tests, and we even created a monthly group to talk …